Applying for Service

Electric Service may be obtained by applying in person at our office located at 211 East Court Street.  You will need to bring proof of your Social Security Number and a picture ID, such as your driver's license, or birth certificate. A rent receipt or lease agreement is required for all renters. You may apply for service for another person with the approval of management.  A service charge is applied when you have electricity connected at your new address. An additional charge will be required for same-day service or after normal working hours.

Deposit Policy
A credit reporting agency will be used to check the credit for new customers and customers whose payment record is inadequate to form a credit opinion. Management, in its sole discretion, may use the customer's payment history with the system if the customer has at least a twelve month payment history.
Customers with a negative payment record or a negative credit report will be required to post a deposit of 2 times the highest monthly utility bill of the service location. If a twelve month history is not available, the deposit shall be based on the billing class average usage, calculated annually.

The deposit will earn interest at a rate equal to the average annual interest earned on our primary bank account. If the customer moves off the Dyersburg Electric System, the deposit and any interest earned shall be applied to the customer's final bill and any amount in excess of the final bill will be promptly refunded. Earned interest may be credited to the customer's account from time to time at the discretion of management.

Disconnecting Service 
You must sign a meter order at Dyersburg Electric System to have your electricity disconnected. The person whose name appears on the account must sign the disconnect order.

Final Bill
Provide your new address in order to receive your final bill and any deposit refund after you move. This bill will be for the period between your last regular reading date and the date you have your electricity disconnected. You have 15 days from the date the bill is mailed to pay the net amount without penalty. After the due date, a late payment fee of 5% is charged on the unpaid balance.