How to Pay Your Bill

Pay your bill at our office or drive-thru

• DES Office: 211 E Court St, Dyersburg, TN 38024
• Office Hours: M-F 8:30 a.m. – 5:00 p.m.
• Drive-Thru Hours: 7:30 a.m. – 5:00 p.m.

Accepted Payment Methods:

• Check (Draft Payment): Bring a check to set up a bank draft.
• Bank Draft (ACH): Set up secure payments directly from your bank account.
• Credit/Debit Cards: Quick and secure card payments are accepted
• Cash: Pay in person for added convenience

Envelopes for payments are provided free of charge with your bill. If you prefer to pay in person, use the walk-in office or the convenient drive-thru window and night deposit box located next to the drive-thru.

Pay your bill at one of our kiosk locations:

• Marathon Store: 1501 Parr Ave
• Bull Market: 1890 Forrest St
• DES Office: 211 E Court St

Accepted Payment Methods:
Credit/Debit Cards, E-Checks, and Cash.

Visit billing.despower.com/onlineportal to pay your bill or set up Auto Pay.

• Auto Pay: Schedule recurring payments for convenience.
  • Using a Bank Account (ACH) or E-Checks: No fee.
  • Using a Credit/Debit Card: A fee will apply.

Accepted Payment Methods: Credit/Debit Cards, E-Checks, ACH (bank transfers).

Click here for instructions on how to create your account and start using the online portal.

Download the MyDES app to manage and pay your bill. Available on the App Store (iPhone) and Google Play (Android). Click here for link.

• Auto Pay: Set up recurring payments directly in the app.
  • Using a Bank Account (ACH) or E-Checks: No fee.
  • Using a Credit/Debit Card: A fee will apply.
• Accepted Payment Methods: Credit/Debit Cards or E-Check.

Click here for instructions on how to create your account and start using the mobile app.

Pay your bill using our Interactive Voice Recognition (IVR) phone system.

• Call: 731-207-8652
• Accepted Payment Methods: Credit/Debit Cards and E-Checks.

Mail a check to:

Dyersburg Electric System
P.O. Box 664
Dyersburg, TN 38025-0664

You can view your bill online or access it through our mobile application. We also offer both e billing and paper billing options, so you can choose to go paperless, continue with paper bills, or subscribe to both for added convenience.

Traditional Billing

• You have approximately 15 days from the bill date to make your payment before a penalty is applied.
• Service may be disconnected approximately 21 days after the bill date if payment is not made.

Pre-Pay Meter (PPM)

• No electric bill will be mailed.
• You must monitor your PPM account balance and ensure it does not fall below $0.00.
• If your PPM account balance is less than $0.00, the meter will be eligible for disconnection.
• If disconnected, you must restore your account to a minimum $50.00 balance.
• If the PPM account stays off for more than 7 days, the account will be closed, and a final bill will be mailed to your last known address.

For more information about refunds, please contact our customer service team directly.

If you’re having trouble paying your energy bill, assistance programs may be available. Click here to view available resources.

Visit https://energyright.com/residential/energy-assistance/ to check eligibility and find your local LIHEAP agency.

Your bill may vary due to seasonal weather changes. Heating or cooling your home during extreme weather, as well as increased use of water heaters, can significantly impact your energy usage.

Budget billing allows you to pay an average monthly amount, making your bills more predictable. To qualify:

• You must have been on our system for at least 12 months.
• Once eligible, we’ll average your bills so you can manage payments more evenly and settle any remaining balance at a later date.

Yes, please contact our customer service team to discuss payment extensions.

You can use the Quick Pay feature on our website to pay someone else’s bill. Here’s how:

1. Go to despower.com and navigate to the Quick Pay section.
2. Enter the account number of the person you are paying for, along with one of the following:
   • Their phone number,
   • Billing Zip code, or
   • Email address
3. Follow the prompts to complete the payment.
   This option is convenient for helping others who are unable to pay their bills themselves.

Go to bill pay portal and navigate to the Quick Pay section.

To make a payment, you will need:

• Your Account Number, and
• One of the following:
  • Phone Number
  • Billing ZIP Code
  • Email Address

Once the information is entered, follow the prompts to complete your transaction.